When you make a purchase from Doorstep Pet Food: Telephone 01434 220999, Unit B Foundry Yard, Bellingham, Hexham, NE48 2SB - You will receive an electronic confirmation upon receipt of your order as soon as your order has been received (unless your order has been made over the telephone) - You will receive notification of despatch usually within 1-2 working days (Monday- Friday) of your order being processed. Doorstep Pet Food will not despatch orders to PO Boxes under any circumstances. There is no Standard Delivery charge, all orders are despatched as by weight, our system is automated as to the weight and area it is being despatched to, being UK mainland based our shipping charges are governed by the Courier, Highlands & All UK Islands will be subject to higher courier costs. An accurate estimate of shipping costs can only be given at check out. (Free shipping is not available to areas in higher shipping bands). You can track the status of your order by logging into your control account or clicking on the link in your order confirmation email. Your parcel will be delivered by selected Courier within 2-5 working days (Monday to Friday ).

In the unlikely event that your goods arrived damaged or are faulty you must first inform us by email: sales@doorsteppetfood.co.uk within 7 days. Then return the goods by Royal Mail Special delivery. Replacement goods will be sent free of charge and your postage reimbursed. You must contact us to be assigned a returns number. Parcels will not be accepted without a valid returns number and original packing / invoice. Goods must be unused, and in original packaging. This does not affect your statutory rights. All items and goods returned to Doorstep Pet Food are the responsibility of the sender at your own expense. We strongly recommend that proof of postage is obtained. We cannot accept responsibility for goods lost or damaged in transit.

Doorstep Pet Food cannot accept returns or refunds on goods on which you no longer want or like.